Salon Policies

SALON POLICIES 

We're so excited you've entrusted us with your Treatment. We have many collective years of experience and all hope you to make your time with us as enjoyable as possible. Please review the following so that we can have a Happy, Fun & a Professional relationship together.

PATCH TEST POLICY

Lash/Brow Tints, Lash Lift and Lash Extensions will require a Patch Test at least 48 Hrs before we carry out your Treatment. Please call to Book. This is to ensure that you do not have any allergic or adverse reaction to any ingredients used. If you are a Contact Lens wearer, please remove prior to the Patch Test. You will be asked to sign to confirm that you have not had a reaction to the Patch Test, and to confirm that you are happy to continue with the Treatment. 

REMINDERS

As a courtesy, The Glamour Hut aim to send you confirmation of your booking and a reminder to confirm your appointments 48 hours prior to your appointment. However, if we are unable to remind you, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the Charge/Penalty fee.  In the event that you miss an appointment without contacting us, you will be unable to schedule future appointments without a Booking Fee.

CANCELLATION, NO SHOW or MISSED APPOINTMENTS POLICY

If for any reason you are unable to keep your appointment, please give at least 48 Hrs notice of Cancellation or Reschedule. Failure to provide us with the Required Notice will incur a Charge/Penalty. This fee will need to be paid within 24 Hrs, or you will be unable to book any future bookings. Repeated Late Cancellations or failure to pay the Charge/Penalty Fee you may be refused future bookings or may require a Booking Fee to be paid to secure any future bookings.

BOOKING FEE (at our discretion)

Please do not feel offended if you’re asked to pay a Booking Fee for your appointments. If appointments are rescheduled with more than 48 Hrs notice, the Booking Fee can be transferred. 

Any changes to your appointment with less than 48 Hrs notice then your Booking Fee will unfortunately be lost.

We hope this reduces the 'No Shows’, Missed Appointments and Late Cancellations.

A text reminder is sent out to clients 48 Hrs prior as a reminder of your appointment so please get in touch when you receive this message if any changes are needed. 

A Booking Fee of 20% is required to secure any Online Bookings. 

Payment can be made via PayPal - [email protected], Card over the phone or Cash into the Salon

NAIL WARRANTY 

Whilst every care is taken to give you a Nail Treatment that will last - damages, breakages or chips can occur with general wear and tear. We are happy to repair any damage that happens within a 48 hour period free of charge. Please follow after care advise to give your Nail Treatment longevity. If you require a repair outside of this time frame ALL repairs are chargeable. - Nail Repairs - £5 for 1st, then £3 for additional repairs. 

TIMEKEEPING POLICY

Feel free to arrive early for your appointment, enjoy a refreshment if you wish or decide on your colour or design. If you are more than 15 minutes late, without contacting us, your appointment may need to be rescheduled and we may require a payment for your appointment. We firmly believe in the value of your time and make a conscience effort to avoid long waiting periods in the salon. There may be occasions, beyond our control, that we may run late or behind. We will endeavour to advise you as soon as is possible.

SALON SAFETY

As a courtesy to other Salon Guests, and in our efforts to offer a relaxed and professional atmosphere We ask that you DO NOT bring children (under 14 years old) or Pets with you to your appointment. We WILL NOT carry out a Nail Enhancements or Lash Extensions on a person under the age of 16 due to Insurance & Health Purposes. The minimum age for a Spray Tans or Gel Polish is 14, however, under 16's require a Parent/Guardian present. 

GIFT VOUCHERS

Gift Vouchers are valuables which cannot be replaced if lost or stolen. Please treat them like cash. They cannot be exchanged for cash.  Expiration is 6 months from the date of purchase.

PAYMENTS

We warmly accept Cash, Debit/Credit Cards & PayPal.

Full payment is required at the conclusion of each service. We DO NOT offer Credit.

Thank you for your understanding and cooperation.

 

GDPR - General Data Protection Regulation May 25th 2018

What YOU need to know…..

In May 2018, Europe's data protection rules will undergo their largest overhaul in 20 years. When current regulations were drawn up in the late 1990s, the internet was still in its infancy.

To ensure the laws overseeing YOUR personal data are fit for purpose, European regulators have created a series of new rules. The result is the mutually agreed European General Data Protection Regulation (GDPR), which will come into force on May 25, 2018. Compliance is compulsory.

The Glamour Hut MUST:

CONSENT

  • Request YOUR consent to collect personal data:

Checkbox (unselected by default) will be presented to customers signing up via the online booking system.

  • Consent is given in an OPT-IN rather than OPT-OUT fashion:

Checkbox (unselected by default) will be presented to customers signing up via the online booking system or on a Client Consent & Profile Form.

PROCESSING

  • Process or Limit the use of  YOUR Data only to what is necessary and for Legitimate Purposes:

YOU will be asked at Consultation how we can contact you, and for what purposes. The Data held will assist yourTherapists in correctly evaluating your needs & choosing the correct Treatment & Products for you. 

  • Store YOUR data for no longer than necessary:

To comply with Business Insurance retention/record-keeping laws and guidelines, it is advised to keep YOUR records for up to 7 Years.

DATA PORTABILITY & ACCCESS

  • Provide copies of  YOUR personal data as requested

WE can provide YOU with YOUR full Customer Profile, Sales, Forms, Notes, Photos, Passes and Gift Cards on request. This file can be requested from the YOUR profile page and WE will be alerted when it is ready.  WE can then download and email or post this file directly to YOU. 

  • Provide Information about who the data may be disclosed to:

WE will not share YOUR information with third parties without YOUR written Consent.  This will be requested too comply in the event of any Insurance Claims.

  • Provide Information on how YOUR data is being used & stored:

Information that we request from you enables us to best serve YOUR needs, ensure the correct processes, services and products are used.  All Data will be stored securely on lockable devices and/or Cabinets.

RECTIFICATION

  • Rectifying YOUR personal data which is out of date or incorrect and that  Accuracy is maintained:

YOUR file is fully editable on request. 

ERASURE

  • Fully delete YOUR personal data at you’re request:

WE can complete a deletion function on request. Please note that Forms/Sales will not be deleted if they have a mandatory retention period of 6 years to comply with Business Insurance retention/record-keeping laws.

All our Staff will receive Training in this and Comply with these Guidelines. You will all shortly be given a New Client Consultation & Consent Form to complete and Sign when you next visit the salon.